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Category Archives: Articles

Do it Right: Consistently

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Posted on August 24, 2011 by Matt Fortenbery
consistancy in customer service

This gallery contains 1 photo.


A good friend of mine, Suzanne Winfield of Red Rock Leadership recently tweeted: “Doing it right one time is not enough.  You have to do it right consistently.”  That brought to mind a recent experience that serves as a perfect … Continue reading →

Posted in Articles | Tagged consistancy in customer service, customer sevice | 3 Replies

How to stop QR codes from becoming a marketing gimmick

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Posted on August 12, 2011 by Matt Fortenbery

There are many smart ways that marketers can use QR codes to collect data, track the success of marketing campaigns and deliver relevant content to consumers. It is just not being done that often right now. Although a powerful marketing … Continue reading →

Posted in Articles, Marketing, Print Advertising, QR codes | Tagged qr codes gimmick?, smart use of qr codes | Leave a reply

Customer Service Redefined

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Posted on August 7, 2011 by Matt Fortenbery
customer service redefined

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Micah Solomon was quoted in Inc. Magazine on customer service: “Its importance varies by products, industry and customer; defective or broken merchandise can be exchanged, often only with a receipt and within a specified time frame. Retail stores will often … Continue reading →

Posted in Articles | Tagged cutomer service, serving customers, serving prospects | 6 Replies

Slowing Down to Savor the Data

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Posted on August 5, 2011 by Matt Fortenbery

“DATA beats opinion” has long been a mantra at Google, where evidence-based research tends to rule. But now the company is showing its softer side with Think Quarterly, a business-to-business publication whose first United States issue is to make its … Continue reading →

Posted in Articles | Tagged online firms using print media | Leave a reply

Myths Of Owning A Small Business

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Posted on August 5, 2011 by Matt Fortenbery

Forget what you think you know about running your own business and take in some hard-won wisdom. n 2007, Anand Sanwal was managing a $50 million innovation fund for American Express. His job: to identify and incubate new business ideas–and … Continue reading →

Posted in Articles | Tagged small business advice, tips for small business | Leave a reply

10 Things I Know About… Print Marketing

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Posted on August 5, 2011 by Matt Fortenbery
Print Marketing

This gallery contains 1 photo.


10. REPETITION IS KEY It takes seven to nine times for your message to be seen before it is mentally digested. Repetition helps ensure your message gets seen. 9. USE TESTIMONIALS What you say about your business doesn’t mean much … Continue reading →

Posted in Articles | Tagged do's and don'ts for print marketing, print marketing | Leave a reply

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